Frequently Asked Questions
What happens if my internet connection drops during a game?
Disconnection protection is in place to protect players should their Internet connection be lost whilst involved in a pot. In the event that a player is disconnected, they will be able to continue in the hand and contest the amount of the pot that they were financially involved in, up to the point of disconnection. Disconnection protection is in place for genuine disconnections only.
Any player who misuses this protection by intentionally disconnecting, may:
Forfeit any monies won
Lose Disconnection Protection privileges
Face expulsion from the site
Players must accept the risk of disconnections. They can and do occur.
24 Hour Phone Support
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United Kingdom | 0800 0664 720 |
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Canada | 1-888-356-7136 |
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International | +632-756-7934 |
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Deutschland | 08006646740 |
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Oesterreich | 0800005667 |
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Schweiz | 0800002129 |
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España | 800300721 |
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Polski | +632-756-7934 |
Fax Contact Details
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United Kingdom | 0800 0664 690 |
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Canada | 1-877-822-9128 |
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International | +632-756-7879 |
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Deutschland | 49-32-2110-8990-724 |
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Oesterreich | 49-32-2110-8990-724 |
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Schweiz | 49-32-2110-8990-724 |
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España | 34-9-0080-7378 |
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Polski | +632-756-7879 |
Contact Us
CelebPoker's experienced support team operates 24 hours a day, 365 days a year and are available by telephone, email, fax and through live support in the poker software itself.
