Frequently Asked Questions

What happens if my internet connection drops during a game?

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Disconnection protection is in place to protect players should their Internet connection be lost whilst involved in a pot. In the event that a player is disconnected, they will be able to continue in the hand and contest the amount of the pot that they were financially involved in, up to the point of disconnection. Disconnection protection is in place for genuine disconnections only.
Any player who misuses this protection by intentionally disconnecting, may:

• Forfeit any monies won
• Lose Disconnection Protection privileges
• Face expulsion from the site
• Players must accept the risk of disconnections. They can and do occur.