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Frequently Asked Questions

What happens if my internet connection drops during a game?

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Disconnection protection is in place to protect players should their Internet connection be lost whilst involved in a pot. In the event that a player is disconnected, they will be able to continue in the hand and contest the amount of the pot that they were financially involved in, up to the point of disconnection. Disconnection protection is in place for genuine disconnections only.
Any player who misuses this protection by intentionally disconnecting, may:

  • Forfeit any monies won

  • Lose Disconnection Protection privileges

  • Face expulsion from the site

  • Players must accept the risk of disconnections. They can and do occur.

24 Hour Phone Support

United Kingdom United Kingdom 0800 0664 720
Canada Canada 1-888-356-7136
International International +632-756-7934
Deutschland Deutschland 08006646740
Oesterreich Oesterreich 0800005667
Schweiz Schweiz 0800002129
España España 800300721
Polski Polski +632-756-7934

Fax Contact Details

United Kingdom United Kingdom 0800 0664 690
Canada Canada 1-877-822-9128
International International +632-756-7879
Deutschland Deutschland 49-32-2110-8990-724
Oesterreich Oesterreich 49-32-2110-8990-724
Schweiz Schweiz 49-32-2110-8990-724
España España 34-9-0080-7378
Polski Polski +632-756-7879
CelebPoker's experienced support team operates 24 hours a day, 365 days a year and are available by telephone, email, fax and through live support in the poker software itself.

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Active Tables:

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